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A free, confidential helpline operated by United Way of Greater Houston, 24 hours a day, 7 days a week, 365 days a year, the 211Texas/United Way HELPLINE connected more than 1.2 million of our neighbors with help in 2022. Top calls were for utility assistance, rent and mortgage assistance, housing, public benefits assistance, and food assistance.

Whether you need help finding child care, food stamps, care for an aging parent, or a haven from domestic violence, 211 is the number to call when you don’t know who to call. Our trained HELPLINE specialists are good listeners, blending understanding and expertise to provide information and referrals drawn from a comprehensive database of social services.

With dedicated United Way THRIVE and veterans specialists on staff, 211 Texas/United Way HELPLINE connects families and veterans with resources to meet their unique needs. 211 Texas/United Way HELPLINE is also the information resource before, during, and after natural disasters, connecting people in need with up-to-the-minute information and critical services.


Explore Explore 211 Texas/United Way HELPLINE data using the dashboard below. For a larger dashboard, or if you have trouble seeing the image below, click here.

*Due to a transition of our data management systems the 211 dashboard data does not include data past August 28, 2023. The dashboard will become available again in the future. Continue to check this page for updates.

If you or someone you know needs help, dial 211.

Impact of 211 in 2022:

impact line

1.2 million

people connected with help in 2022


people connected with utility assistance


people connected with rent or mortgage assistance


people connected with housing


people connected with income support/public benefits assistance


people connected with food programs and services