A free, confidential helpline operated by United Way of Greater Houston, 24 hours a day, 7 days a week, 365 days a year, the 211Texas/United Way HELPLINE connected more than 1.1 million of our neighbors with help in 2021. Top calls were for rent or mortgage assistance, followed by utility assistance, health care, housing assistance, and public benefits assistance.

Whether you need help finding child care, food stamps, care for an aging parent, or a haven from domestic violence, 211 is the number to call when you don’t know who to call. Our trained HELPLINE specialists are good listeners, blending understanding and expertise to provide information and referrals drawn from a comprehensive database of social services.

With dedicated United Way THRIVE and veterans specialists on staff, 211 Texas/United Way HELPLINE connects families and veterans with resources to meet their unique needs. 211 Texas/United Way HELPLINE is also the information resource before, during, and after natural disasters, connecting people in need with up-to-the-minute information and critical services.

Explore 211 Texas/United Way HELPLINE data using the dashboard below. For a larger dashboard, or if you have trouble seeing the image below, click here.

*dashboard data is updated Monday – Friday at 10:00 a.m. to include the previous day’s calls.

If you or someone you know needs help, dial 211.

Impact of 211 in 2021:

impact line

1.1 million

people connected with help in 2021

77,681

people connected with rent or mortgage assistance

77,111

people connected with utility assistance

56,751

people connected with health care

44,033

people connected with housing

32,802

people connected with income support/public benefits assistance