At his wife’s urging, Don finally called 211. He had been in pain for a long time and his wife couldn’t watch him deteriorate any longer. A veteran, Don was connected with a 211 Texas/United Way HELPLINE veterans specialist and the MISSION UNITED network of services for veterans, military personnel, and their families.

Don had been discouraged by past interactions with veteran groups and was reluctant to reach out for help. As soon as he talked with a 211 veterans specialist, that trepidation melted away. Don says the 211 veterans specialist “treated me with respect and dignity and explained to me that help was available.”

We were able to help Don with medical care, counseling, and financial assistance, easing his pain and his worries. “I have always been a man of few words,” Don says. “I just wanted someone to know that the right personnel in the right place produces quality results.”

If you are a veteran, military personnel, or a military family member, dial 211 to be connected with dedicated help through United Way Mission United.