Referral Detail Improvements for
Self-Service Records
Referral receivers now see a more intuitive,
simplified view when working with Self-Service
referrals in the ICJ Tech Tool:
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Clean, single contact panel (instead of
the old multi-panel layout).
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Only the information clients consented to
share becomes visible.
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New Referral ID added for easier
cross-reference and support.
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Design preserves a familiar ICJ layout
while accounting for new data rules.
These updates help agencies work with
Self-Service referrals confidently while
staying aligned with consent requirements and
privacy best practices.
Bounce-back alerts now notify
multiple admins if outreach emails fail,
helping agencies know right away when a client
needs a different form of contact.
Two major items that were previously in the
planning stage have now moved into active
development:
System-Level Partner Integrations:
Ongoing Progress
Houston Food Bank
HFB is now being set up as an official service
partner within the ICJ ecosystem, expanding
visibility for food assistance programs online
and in referral pathways.
Coalition for the Homeless
Work continues toward deeper data
connectivity, supporting a more holistic view
of client needs across housing, homelessness,
and stability networks.
Together, these partnerships move Houston
toward a more unified care infrastructure—one
where families seeking help for food, housing,
employment, or long-term stability benefit
from agencies working together, not
separately.
Looking Ahead to 2026
As we approach a new year, the progress made
this fall represents more than technical
updates. It reflects a maturing system built
on trust, collaboration, and shared purpose.
By 2026, we expect to see:
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Broader agency adoption of Self-Service
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More complete cross-agency data sharing
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Streamlined referral pathways for both
clients and providers
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Better visibility into community needs
across Greater Houston
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A stronger support network built on
real-time information, not guesswork
Every update brings us one step closer to a
more connected, equitable, and
easy-to-navigate system for the families who
depend on these services.
Thank You
The progress outlined here is the direct
result of the continued partnership between
UWGH, PCIC, and the agencies who dedicate
their time to collaborating, testing, and
offering feedback. Together, we’re building a
stronger, more coordinated future for the
Greater Houston community.
