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Welcome to the United Way’s Data Collaboration Newsletter. This edition highlights key updates on the ICJ Tech Tool, an opportunity to join the ICJ Data Collaboration Governing Body, and data security best practices.
We’re enhancing the tech tool with improved notifications, reporting, and data integrations. Additionally, you can share your input into the ICJ Navigation Across Regions dashboard through a workgroup.
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Want to know more? View the ICJ and Navigation dashboard
available on UWGH’s website. The dashboard provides a weekly update on the journey of clients working with a navigator across their
journey.
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This Dashboard is getting a makeover! If you are interested in joining the ICJ Navigation Across Regions Dashboard User Input
workgroup, please express interest by completing the form by March 14, 2025.
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Consider joining the ICJ Data Collaboration Governing Body
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The ICJ Data Collaboration consists of a Governing Body
that serves as the main decision-making mechanism in the ICJ Governance Framework. We are excited to share that we have a few spots
open for Funded Partners to serve on the Governing Body.
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What does the Governing Body do?
Funded partners that serve on the Governing Body maintain decision-making and policy-making authority and participate in short-term,
ad hoc workgroups that make recommendations to the Governing Body. The Governing Body provides the business and technical
requirements for the ICJ tech tool to be implemented by the Technical Vendor. They are primarily focused on what data can be shared,
who can access it, under what conditions, and for what specific purposes.
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Who is part of the Governing Body?
The Governing Body represents the ecosystem of nonprofits and stakeholders within the Integrated Client Journey. Each Governing
Body organization has a voting and proxy member (2 staff members) who serve on the governing body on behalf of their organization
for a term of 2 (two) years, allowing 1 (one) reappointment.
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What are the responsibilities for serving on the Governing Body?
The Voting and Proxy member for each Governing Body organization meets regularly to discuss revisions, extensions, or expansions to
the ICJ Data Collaboration, including updates to the data governance framework and ICJ tech tool.
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If your organization is interested in joining the Governing Body, please express interest by completing the form by March 31,
2025.
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Under the Data Safety Moment, UWGH will highlight cybersecurity, privacy, or data security related topics to support the safe and
secure use of the ICJ Tech Tool.
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Artificial intelligence (AI) is no longer a futuristic concept—it’s becoming a regular part of our daily lives. From virtual
assistants and AI-powered search engines to AI automation and intelligent agents handling tasks behind the scenes, this technology
is making everyday interactions smoother and more efficient. But as AI becomes more mainstream, it's important to stay aware of the
cybersecurity risks that come with it.
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As AI and automation become more integrated into everyday life, it’s important to recognize the security risks that come with these
advancements. The National Cyber Security Centre (NCSC) has identified two key threats: Prompt Injection Attacks and Data Poisoning Attacks. This month, we’re focusing on Prompt Injection Attacks—a growing concern for AI safety.
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The NCSC defines Prompt Injection Attacks as malicious inputs that manipulate an AI model into behaving in unintended
ways. In simple terms, if a user provides an AI with a specific prompt, an attacker could override it to force the model to generate
offensive content, reveal confidential information, or trigger unintended consequences in a system that relies on unchecked
AI-generated inputs.
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Because Prompt Injection Attacks can be difficult to detect and mitigate,
The University of Arkansas has outlined five best practices for using AI securely:
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Be Mindful of the Data You Share
– Avoid inputting sensitive information such as your full name, address, phone number, Social Security number, or financial
details into AI tools.
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Use Reputable AI Tools – Choose AI tools from trusted companies that prioritize security and privacy. Always review privacy policies to understand how
your data is used, stored, and shared.
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Use Offline Mode When Possible – If an AI tool offers offline functionality, consider using it to reduce the risk of data transmission over the internet.
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Stay Informed About AI Risks
– Keep up to date with the latest developments in AI security and privacy. Awareness of potential risks, including data leaks
and unintended information inference, can help you use AI more safely.
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Review Data Permissions Regularly – Revoke access to any data or services that are no longer necessary. If an AI tool allows for data management or deletion,
ensure you regularly manage your stored information.
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As AI becomes more powerful and widely adopted, staying proactive about security is essential. By following these
best practices, users can take advantage of AI’s capabilities while minimizing potential risks.
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We’re excited to share the latest advancements in the ICJ Tech Tool, developed in collaboration with the Patient Care Intervention
Center (PCIC).
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Over the past two months, we’ve focused on enhancing notifications, refining pre-enrollment fields, expanding data pipeline
integrations, and improving reporting capabilities.
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Enhancements to Notifications
We've made several improvements to help users stay informed and engaged:
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Login Reminders: Users who have an account, but have not logged in to the tech tool, will receive reminders to
ensure they access their account.
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Bounce-Back Email Alerts for Admins: Admins will now receive notifications when an email bounces, ensuring timely
follow-ups and improved communication.
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Reference Number in Email Notifications: Subject lines now include reference numbers for easier tracking and
streamlined email chains.
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Enhanced Notification Log: A refreshed interface distinguishes between email, SMS, and phone logs; the page
provides clearer data visibility, expanded access, and a more user-friendly experience.
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Pre-Enrollment & Historical Data Updates
We've made some changes to key fields in the pre-enrollment workflow to ensure consistent, accurate data and reporting:
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"How Did You Hear About Us?" Field: This field on the “Create a Pre-Enrollment Record” page will not translate
options to select from when the whole page is translated to ensure that organization names are not mistakenly translated, and
responses are standardized for better tracking.
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One-Time Clean-Up for Region Mapping: When a client’s zip code is changed, the system automatically reassigns
their region, ensuring data accuracy. We’ve resolved past zip code mismatches, improving historical data consistency.
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Improving Reporting & Data Integration
To strengthen data sharing across agencies, we are actively developing backend integrations with key platforms:
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Salesforce & ClientTrack Integrations: Ongoing data pipeline development to bring more partners’ data into
the ecosystem and continuing to enhance reporting and streamline workflows.
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ICJ MCI Metrics & Reporting Enhancements: Expanded reporting logic and improved dashboard design will provide
better insights for process improvement, outcome tracking and decision-making.
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Looking Ahead
Our teams are working on several important updates to further enhance the ICJ platform:
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Bulk Email Announcements: New functionality will enable authorized users to send targeted bulk emails to clients
and users.
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Customized Assignment Logic: Improvements will refine case assignment workflows for more efficient coordination.
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Tech Tool Readiness for the 2025 – 2028 Funding Period: Working closely with the United Way team to reconfigure
the ICJ Tech Tool to get ready for the start of a new funding period in April 2025.
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Expanded Backend Agency Data Integrations: Development is underway to integrate ETO, EHR systems, and all
remaining navigation agencies to support seamless data flow.
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System-Level Data Integrations: Upcoming partnerships with the Coalition for the Homeless of Houston/Harris
County and Houston Food Bank will enable more comprehensive client support through improved data sharing.
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These enhancements ensure that the ICJ Tech Tool continues to evolve as a robust, user-friendly platform supporting collaborative,
data-driven client care. Stay tuned for more updates in the coming months!
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Curious about the “look and feel” of the ICJ Tech Tool? Check out this video to see the key features of the platform.
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Check out the updates and new features to the ICJ Tech Tool here.
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If you missed any of the past issues of our Data Collaboration Newsletters, please click here under ICJ Data Collaboration section to view them on our website.
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Please feel free to share the newsletter with any of your staff that would benefit from the content. We will use this forum every
other month to keep all funded partners updated.
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If you are interested in joining United Way of Greater Houston’s Partner Microsoft Team’s Channel or would like to share with us
any links to interesting things happening in the Houston area and beyond related to data sharing, feel free to contact us using the
button below.
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