United Way of Greater Houston's Data Collaboration Newsletter
Welcome to the UWGH’s Data Collaboration Newsletter. We’ll use this forum every other month to keep all funded partners updated on our data collaboration efforts for the Integrated Client Journey (ICJ) as well as for sharing resources and announcements. Please feel free to share the newsletter with your staff that would benefit from the content.
Table of Contents
Why does Data Collaboration need Data Governance?
Data collaborative governance is the processes and structures of decision-making and management that engage people constructively in data-driven activities across the boundaries of public agencies, levels of government, and/or the public, private and civic spheres for a societal purpose that could not otherwise be accomplished. (citation)
Data governance is the process of managing the availability, usability, integrity and security of the data in enterprise systems, based on internal data standards and policies that also control data usage. It provides a comprehensive method for managing data, and ensuring its appropriate protection and use. (citation)
The Integrated Client Journey Technology Tool (ICJ tech tool) is an example of a data collaborative that spans the boundaries of public, private, and civic spheres in order to achieve a societal good – making high quality coordinated services more easily accessible to those who need them – that could not otherwise be accomplished. Because the Integrated Client Journey (ICJ) is a collaborative effort that also includes a data platform that will function to bring together and store a variety of data, including resource and client data, it requires both formalized data collaborative governance and traditional data governance.
To support this effort, United Way of Greater Houston (UWGH) has been working with Ajah, a social enterprise that offers data, technology, and strategy consulting services to nonprofits, academic institutions, government agencies, and other actors in the social good sector, to develop a governance framework for cross-organizational, collaborative decision making around the ICJ collaborative, data, and technology. This framework brings together aspects of traditional data governance and data collaborative governance to ensure all stakeholders are included appropriately in decision making, while protecting the privacy and confidentiality of clients and securely sharing information for the specific purpose of supporting them throughout their client journey.
The ICJ Data Governance Framework enables collaborative decision making among UWGH, funded partners, and individuals served through the ICJ tech tool. It helps to ensure the data needed to fuel the platform and the client data resulting from its use is adequate and high quality while ensuring data providers may autonomously make decisions and retain control over their own data being contributed to the Integrated Client Journey collaboration.
The ICJ Data Governance Framework currently consists of a Governing Body, made up of UWGH and select funded partners, and a series of ad hoc governance workgroups designed to identify ICJ tech tool and data requirements, standards, and policy needs.
More information on the ICJ Data Governance Framework will be provided in future newsletters, so stay tuned to learn more.
ICJ Tech Tool Update
We are excited to partner with you all for the Integrated Client Journey (ICJ). Through the ICJ, a client creates their own customized pathway based on their goals and needs. Rather than working separately to address individual needs, programs are orchestrated to make it easy for clients to engage across services as needed, breaking down barriers and helping ensure clients can be successful. These services include financial stability services, supported by physical and behavioral health care, early childhood education, and youth development, all supported by safety net services that help people take care of their basic and immediate needs like food, shelter, clothing, and other critical needs such as refugee assistance, and escape from violent situations like domestic abuse and human trafficking.
The Integrated Client Journey technology tool (ICJ tech tool) ties it together. We are developing a technology platform that will support navigators as they serve clients, make the client experience more seamless, and provide data to identify service gaps and other needs so we can continuously improve. Before any data will be shared, we’ll have the full data governance framework outlined to ensure all parties (clients included) are comfortable with sharing their data.
Data collaboration will occur through the development of the ICJ data governance framework including the Data Governance Charter. This legal, technical and governance framework will allow United Way and its funded partners to better align and coordinate service provision; enhance measurement of client impact; it will allow each partner to maintain ownership of their data and how it is accessed and used; and ultimately allow the network of funded partners to be responsive to emerging opportunities and challenges.
The Minimal Viable Coalition (MVC) has worked to draft and refine the data governance charter for our data collaboration. We greatly appreciate all of their time and contributions.
- Catholic Charities Of the Archdiocese of Galveston-Houston
- Easter Seals of Greater Houston, Inc
- Hope Disaster Recovery, LLC
- Houston Area Women’s Center (HAWC)
- Humble Area Assistance Ministries (HAAM)
- Memorial Assistance Ministries Inc (MAM)
- Northwest Assistance Ministries (NAM)
- Target Hunger
- The Alliance
- The Council on Recovery
- The Montrose Center
- The Salvation Army of Greater Houston
- The Women’s Resource
- Volunteers of America, TX (VOA)
- Wesley Community Center
- YMCA of Greater Houston
The MVC members are also participating in Governance Workgroups. The workgroups are short-term, time-bound and topical small groups designed to address a particular challenge, issue or requirement. Workgroups are limited to three meetings per topic. Each workgroup is championed and facilitated by an MVC member and includes 3 people minimum per workgroup (MVC members and subject matter experts). Workgroup participants are knowledgeable about the issue being discussed. For the initial workgroups, Ajah (the ICJ Governance consultant) and UWGH do the staffing/admin work to support the workgroups in meetings. Current Governance Workgroups:
Workgroups that have not begun meeting
- How long should client data and associated service data be stored in ICJ?
- What is the difference between the Global Intake Form and a Global Assessment of clients?
- What should the consent and consent revocation process(es) be for clients entering the ICJ?
- How frequently should programs/services data be updated in the ICJ, including capacity?
- How to track & handle duplicate referrals that might come out of ICJ & subsequent service providers while protecting client privacy?
- Can automated referrals be made by “anonymous” agencies to maintain compliance & protect privacy?
Either workgroup is currently meeting or paused for technical input. Update to be given at the next Governance Body meeting
- What level of repetition of client story should be expected between ICJ & service providers?
- Apricot: Is programs/service data stored as part of a client record? If so, how might that impact creating a consolidated list of programs/services that could be consumed by the ICJ?
- How to best measure program capacity across multiples types of programs/services?
- What data should be collected/shared on vulnerable populations? (e.g., immigrants & refugees)
Recommendation to be reviewed at the next Governance Body meeting
- What client data should be exposed to service providers as part of referrals?
Data Collaboration Onboarding Schedule
We are staggering onboarding for the Data Collaboration into three cohorts over April 2022 to March 2023.
Onboarding: July – September 2022
- Angel Reach
- AVANCE-Houston, Inc.
- Avondale House
- Bread Of Life Inc
- Capital IDEA
- Career And Recovery Resources, Inc.
- Center For Pursuit
- Chinese Community Center (CCC)
- Christian Community Service Center (CCSC)
- Covenant Community Capital
- Family Houston
- Family Ties, Family Resource Services
- Goodwill Industries Of Houston
- Houston Area Urban League (HAUL)
- Jewish Family Service (JFS)
- My Brothers Keeper Outreach Center
- New Caney New Horizons
- On The Road Lending
- Prison Entrepreneurship Program
- Santa Maria Hostel
- Star of Hope Mission
- The Capital Good Fund
- The Landing
- The Workfaith Connection
- United Against Human Trafficking
- Upskill Houston(GHP)
- West Houston Assistance Ministries (WHAM)
Onboarding: October – December 2022
- Alliance for Community Assistance Ministries (ACAM)
- Avenue CDC
- Bay Area Council On Drugs & Alcohol (BACODA)
- Big Brothers Big Sisters Lone Star
- Boy Scouts
- Children's Safe Harbor
- Coalition for the Homeless
- Communities In Schools Of Houston (CIS)
- Community Family Centers
- Covenant House Texas
- Cy-Hope, Inc.
- Fort Bend County Women's Center, Inc.
- Fort Bend Regional Council On Substance Abuse, Inc.
- Fort Bend Senior Citizens Meals On Wheels
- Girl Scouts Of San Jacinto Council
- Girls Inc. Of Greater Houston
- Interfaith Ministries For Greater Houston
- Interfaith of The Woodlands
- Katy Christian Ministries
- Legacy Community Health Services, Inc.
- Meals On Wheels Montgomery County
- Second Mile Mission Center
- Texas Hearing Institute
- The Womens Home
- Urban Enrichment Institute
- YES to YOUTH - Montgomery County Youth Services Inc
Onboarding: January – March 2023
- Avenue 360 Health And Wellness
- Bay Area Turning Point Inc
- Boys And Girls Clubs Of Greater Houston Inc
- Bridge Over Troubled Waters Inc
- Children's Museum Houston
- Community Assistance Center
- Evelyn Rubenstein Jewish Community Center Of Houston Texas
- Focusing Families
- Girls Empowerment Network
- Harris County Domestic Violence Coordinating Council (HCDVCC)
- Hope And Healing Center & Institute
- HYPE Freedom School, Inc.
- Interfaith Caring Ministries, Inc.
- L.I.F.E. Houston
- Mental Health America of Greater Houston (MHA)
- Montgomery County Women's Center
- Multicultural Education And Counseling Through The Arts (MECA)
- Network of Behavioral Health Providers (NBHP)
- Neighbors In Action, Inc.
- NestQuest Houston, Inc.
- Partnership For The Advancement & Immersion Of Refugees (PAIR)
- San Jose Clinic
- SEARCH Homeless Services
- Southeast Area Ministries
- Spring Branch Community Health Center
- Texas Society To Prevent Blindness
- The Children's Assessment Center
- University Speech-Language-Hearing
- Writers In The Schools
Please email Jessica Davison at firstname.lastname@example.org with any questions on the onboarding schedule.
What to expect as you onboard into the Data Collaboration?
As a participant in the Integrated Client Journey and future user of the ICJ tech tool, your agency will be asked:
- To review onboarding documents, including data governance charter and timeline for participation.
- To complete surveys and provide documentation about your agency's policies, data, data systems, data privacy and confidentiality practices, and other relevant topics.
- Occasionally, to participate in a one-on-one meeting to dig into topics specific to your agency, or that your agency has a particular interest in or insight into.
- As requested, to volunteer for and participate in governance workgroups with other funded partners and subject matter experts that will inform the functionality and usability of the ICJ tech tool and its governance framework related to the design, development, and implementation.
- To review and weigh in on key artifacts developed to support the ICJ tech tool and governance framework. When this happens, you will be provided clear parameters for your review and timelines for completion. Your expertise is key to developing a sustainable and long-lasting tool that meets the needs of service providers and those they serve.
As we work together to develop an ICJ tech tool and governance framework, please do not hesitate to reach out and request to meet with UWGH or Ajah if you have questions, concerns, or opportunities you would like to discuss.
Call to Action
Contact us to request to join United Way of Greater Houston’s Partner Microsoft Team’s Channel.
Share with us any links to interesting things happening in the Greater Houston area related to data sharing.